Safeguest
Safeguest is a guest-screening platform for short-term rental hosts. Every booking is verified inside your PMS: government ID and a biometric selfie, a signed guest agreement, and a refundable deposit or the No Deposit Option. An AI-written Arrival Briefing grades the booking Green, Yellow or Red, so you know who is arriving before keys change hands. Prevent is free; Protect is $29 per stay.
What is Safeguest?
Safeguest is a guest-screening and risk-scoring platform built for short-term rental hosts, property managers and serviced-accommodation operators. It runs quietly behind the bookings you already take: the moment a reservation is confirmed in your property management system, Safeguest issues a white-labelled verification link to the guest and asks for the few things that actually matter before arrival. No spreadsheets, no manual chasing, no awkward messages at 11pm.
The guest flow covers four checks in one sitting. The guest confirms verified contact details, email and mobile, which cuts down on aliases and throwaway accounts. They upload a government ID and complete a biometric selfie match, so the person booking is demonstrably the person holding the passport. They sign your house rules and terms in the same session, creating a dated, audit-ready record. And they either pay a refundable Damage Deposit or choose the No Deposit Option, where Safeguest administers a small No Deposit Fee instead and still pursues deductions, disputes and refunds on your behalf up to the deposit limit.
The AI layer is what turns that paperwork into a decision. Safeguest's models score every booking and return a Risk Status, Green, Yellow or Red, in seconds, then write a short plain-English Arrival Briefing that explains the reasoning: verification outcome, booking lead time, guest history on the platform, proximity to the property, and any signal worth a second look. The briefing is deliberately advisory. Safeguest's own framing is that it informs your decision and never makes it; nothing is auto-declined, and accepting a Red guest remains entirely your call.
Safeguest Prevent, the screening, scoring, agreement and deposit layer, is free with every account. Safeguest Protect is the optional paid add-on at $29 per enrolled stay, adding discretionary damage support with limits that follow the signal: up to $20,000 on a Green stay, up to $5,000 on Yellow, and a cancellation payment of up to $1,000 on Red. Protect is a service, not insurance, and payouts are discretionary.
Underneath, Safeguest plugs into Guesty, Hostfully, Uplisting, Hostaway and OwnerRez, with Lodgify announced, and pushes results back into the PMS or the Safeguest dashboard. Identity documents and biometric images are deleted immediately after verification, and the company states its data practices are aligned with UK and EU GDPR. The product is positioned as good housekeeping rather than airport security: guests get a two-minute branded flow, hosts get a clear picture of who is about to walk through the door.
Safeguest Core Features
AI Risk Status
Every booking is scored Green, Yellow or Red within seconds, with the grade returned straight into your PMS rather than behind another login.
AI Arrival Briefing
A short plain-English summary explains what drove the grade, covering verification outcome, lead time, guest history and proximity, so the score is arguable rather than mysterious.
Biometric ID verification
Guests submit a government ID and complete a selfie match, so the person booking is demonstrably the person who arrives.
Signed guest agreement
House rules and terms are signed in the same session as verification, producing a dated, audit-ready record attached to the booking.
Damage Deposit or No Deposit Option
Safeguest collects and refunds deposits, or administers the No Deposit Fee, and handles deductions, disputes and refunds up to the deposit limit.
White-labelled guest journey
The whole verification flow carries your logo and colours, keeps the guest experience short, and is available worldwide.
PMS-native automation
Live integrations with Guesty, Hostfully, Uplisting, Hostaway and OwnerRez, with Lodgify announced, trigger checks on every confirmation with no manual steps.
Safeguest Protect add-on
An optional $29-per-stay service with damage support up to $20,000 on Green stays, $5,000 on Yellow, and up to $1,000 for eligible cancellations on Red.
Who is Safeguest for?
Safeguest is for the people who physically hand over the keys. That starts with independent short-term rental hosts running one to ten properties on Airbnb, Booking.com or Vrbo, often through a PMS, who have absorbed a bad stay themselves and want the next booking checked without adding admin. It extends to professional property managers and serviced-accommodation operators managing multi-listing portfolios, where one problem guest can mean a trashed unit, a cancelled calendar and a chargeback argument with the OTA. It also fits management companies that already sit inside Guesty, Hostfully, Uplisting, Hostaway or OwnerRez, because screening triggers automatically on booking confirmation rather than through a separate portal. The free Prevent tier suits hosts who mainly want verification, a signed agreement and a defensible paper trail, and who handle damage risk through their own channels. The Protect add-on suits operators with higher-value or higher-risk units who want a discretionary damage backstop priced per stay rather than as an annual contract, and who are comfortable that limits scale down as the Risk Status worsens. Geography is broad rather than a niche: pricing is global, the guest flow ships in English, Spanish, Portuguese and Italian, and the company leans on UK and EU data-protection alignment, so it suits portfolios spread across markets as well as single-city operators who simply want fewer surprises at the door. It is less relevant to hotels with their own front-desk identity checks, to hosts who never meet guests and take no deposit, and to anyone looking for insurance: Safeguest is explicit that Protect is a discretionary service, not a policy.
Safeguest Use Cases
Screen every incoming booking automatically without touching a spreadsheet or chasing guests by message.
Verify that the person arriving matches the ID and the payment method before keys change hands.
Stop parties, unauthorised extra guests and aliases by tying each stay to a verified identity and signed house rules.
Take a refundable damage deposit, or the No Deposit Option, on bookings sourced through Airbnb and other OTAs via your PMS.
Decide whether to accept a borderline booking using an AI-written briefing rather than a bare risk number.
Replace email threads and paper agreements with a dated, signed guest agreement attached to each reservation.
Add per-stay damage support to selected high-value listings without an annual contract or deductible.
Give repeat trusted guests a passcode so they skip re-verification but still sign the updated agreement.
Safeguest Pros and Cons
Pros
- The AI summary explains its reasoning, so a Yellow or Red grade comes with a defensible narrative rather than an opaque score.
- The core screening layer, verification, agreement, deposit handling and Risk Status, is genuinely free with every account.
- Screening triggers inside the PMS on booking confirmation, so adopting it adds no new daily workflow for the team.
- Protect is a flat $29 per stay with no deductibles and no annual contract, and limits are published up front by risk tier.
- Identity documents and selfies are deleted straight after verification, and the flow is white-labelled to your brand.
Cons
- The AI only advises: it never blocks a booking, so hosts still carry the full accept-or-decline decision and the liability that comes with it.
- Risk accuracy depends on the data available, and Safeguest itself warns that bypassing verification for repeat guests can degrade the Risk Status.
- Protect is discretionary rather than insurance, pays nothing on Red stays, and the published ceilings are maximums, not guarantees.
FAQ About Safeguest
Safeguest Pricing
Freemium. Safeguest Prevent, the guest verification, signed agreement, deposit handling and AI Risk Status layer, is free with every account at $0 per booking. Safeguest Protect is an optional add-on at $29 per enrolled stay, activated per listing, with damage support up to $20,000 on Green stays and $5,000 on Yellow, plus up to $1,000 toward evidenced OTA cancellation costs on Red. No deductibles, no annual contract, and Protect is a discretionary service rather than insurance.
Check official pricingSafeguest Prevent
Free forever with every account: automated ID and biometric verification, signed guest agreement, AI risk scoring with Green, Yellow or Red Risk Status, risk alerts in your PMS, and Damage Deposit or No Deposit Option recovery up to the deposit limit, including Red stays.
Safeguest Protect
Optional add-on, activated per listing for future stays. Flat fee whatever the length of stay, no deductibles and no annual contract. Up to $20,000 damage support on Green stays, up to $5,000 on Yellow, no Protect damage payment on Red but eligible cancellations may receive up to $1,000 toward evidenced OTA costs. Not insurance; payments are discretionary.
Safeguest Alternatives
PicHome
PicHome is a web tool that converts an uploaded 2D floor plan, whether a hand sketch, a CAD drawing, or a designer layout, into a walkable 360 degree virtual tour. It detects rooms, doors, and furniture, renders photoreal panoramas, links rooms through door hotspots, and exports a soundtracked MP4 in 16:9, 9:16, or square formats.
ChatARV
ChatARV is an AI-powered real estate tool that finds accurate comparable properties, calculates after-repair value, and generates full comp reports and offers in about 60 seconds. It is used by 20,000 investors for wholesale, flip, buy and hold, and BRRRR deals, including comps in non-disclosure states.
DecAI
DecAI is an AI-powered home design app with 41 million users that restyles, remodels, and declutters interiors, exteriors, and gardens from uploaded photos. It offers 30+ design styles, 15+ room types, 130+ textures, and an AI agent for iterative design, available on web, iOS, and Android.