Newo
Newo is a ready-to-deploy voice AI employee that handles inbound and outbound calls, SMS, and web chat for service businesses. Enter your website and Newo builds an agent that already knows your business, then books appointments, routes calls, updates records, and confirms the outcome inside the software your team already uses. Pay-as-you-go starts free with 50 units included.
What is Newo?
Newo is a voice AI platform from Newo, Inc., sold as a ready-to-deploy AI employee rather than a toolkit for hand-building conversation flows. The central idea is that a business should be able to hand over its website and receive a working agent that already understands its services, hours, pricing, policies, and location details. From that starting point the agent answers inbound calls, places outbound calls, handles SMS threads, and runs a chat widget on the site, keeping one shared memory of the customer across every channel.
The homepage describes the system in four layers. Voice Core handles real-time intent understanding during the call. Adaptive Intelligence adjusts behavior as the conversation develops. The Resolution Engine turns a request into a completed action, and Continuous Presence manages natural turn-taking across voice and text. Newo publishes benchmark figures alongside those layers: 98.7% intent accuracy, 842 milliseconds average response time, and more than 1.2 million conversations resolved daily.
The positioning matters. Newo is not pitched as a phone bot that reads a script and then hands off. The stated promise is that the conversation is only the beginning, and that the agent books, updates, routes, captures, and records the next step in tools a team already runs. The integration list backs that claim with scheduling and CRM systems such as Calendly, GoHighLevel, Bitrix24, Square, and Yelp, plus vertical software such as Open Dental, Dentrix, Dolphin Cloud, Cloud9, tab32, Tableo, Housecall Pro, and ServiceM8.
The platform also covers traditional call center work. There is a dedicated AI Call Center product, an instant callback flow, and a lead nurturing agent, along with the ability to replace a legacy IVR and route overflow to human staff. Multi-language support, phone forwarding, call routing, multi-location management, cross-channel memory, and reporting are listed as included on every pricing tier.
Compliance is a visible part of the pitch. Newo states ISO/IEC 27001:2022 certification, HIPAA support with a Business Associate Agreement signed before any protected health information is processed, GDPR processor status, a SOC 2 Type 1 report audited by A-Lign, role-based access control, and 256-bit encryption of conversation data.
Commercially, pricing is consumption based. Pay As You Go is $0 per month with 50 free units granted once and additional units at $1.75. AI Receptionist is $299 per month with 200 units included and overage at $1.50. Enterprise is custom and adds white-label, Director Mode, and custom reporting. There are no setup fees, and spam calls, immediate hang-ups, and calls that never connect are not billed.
Newo Core Features
Website-to-agent setup
Enter your business website and Newo drafts a voice agent that already knows your services, hours, and policies.
Inbound voice calls
Answers customer calls, handles routine questions, books appointments, and routes overflow to your team.
Outbound voice and SMS
Runs campaigns and follow-ups, included on the AI Receptionist tier and enabled by support on Pay As You Go.
AI Call Center
Replaces a legacy IVR, queues and routes calls, and absorbs peak volume without additional headcount.
SMS AI agent and chat widget
Keeps the same conversation going over text and on-site chat with cross-channel memory of the customer.
Live system actions
Books, updates, routes, and records outcomes inside tools such as Calendly, GoHighLevel, Open Dental, Dentrix, and Housecall Pro.
Instant callback and lead nurturing
Returns missed calls quickly and runs structured follow-up sequences for inbound leads.
Compliance and security
ISO/IEC 27001:2022, HIPAA with a signed BAA, GDPR processor status, SOC 2 Type 1, role-based access, and 256-bit encryption.
Who is Newo for?
Newo is built for organizations that answer a high volume of routine phone calls and want those calls handled without adding headcount. The strongest fit is a small or mid-sized business with one location, a predictable service menu, and a scheduling system the agent can write into. Because one plan covers one agent at one location, multi-location operators need Enterprise, which is priced at the organization level. Roles and teams that benefit: - Front desk and reception staff at dental and orthodontic practices, who spend most of the day booking, rescheduling, and answering insurance questions. Newo's integration list includes Open Dental, Dentrix, Dolphin Cloud, Cloud9, and tab32, which suggests the product was shaped around practice management software. - Restaurant managers and hosts, who need tables booked, menus and hours explained, and reservation changes handled during service, when nobody can reach the phone. - Contact center operations leads, who want to replace an IVR, absorb overflow, and route calls to the right queue without rebuilding their telephony stack. - Home services dispatchers in HVAC, plumbing, and electrical work, where a missed call becomes a lost job and the agent can log the request into Housecall Pro or ServiceM8. - Healthcare administrators who need HIPAA-aligned handling, a signed Business Associate Agreement, and access controls that satisfy compliance review before patient information is processed. - Marketing and lead response teams running outbound campaigns, since the AI Receptionist tier includes outbound calling and a separate lead nurturing agent is available. - Agencies and resellers. Newo runs a partner program with a white-label option and a certification academy, so consultancies can resell agents under their own brand on Enterprise. It is a weaker fit for teams that want deep custom conversation design, since setup is positioned around a website rather than hand-built flows, and for buyers who only need a lightweight website chatbot, who will find a voice-first platform heavier than necessary. Pay-as-you-go users should also note that outbound calling is not included by default there and must be enabled by support.
Newo Use Cases
Answer after-hours and overflow calls so customers reach a working agent instead of voicemail.
Book, reschedule, and confirm appointments directly inside your practice or field service software.
Replace a legacy phone tree with an agent that understands intent and routes callers to the right queue.
Follow up with inbound leads by phone and text before they shop a competitor.
Handle reservation changes, menu questions, and hours for a restaurant during service.
Screen and qualify callers, then hand a warm, summarized conversation to a human agent.
Recover missed calls automatically with an instant callback instead of a lost job.
Deflect routine billing, insurance, and policy questions from a support desk.
Newo Pros and Cons
Pros
- Setup starts from your own website, so the first draft of an agent reflects real business details instead of a blank flow builder.
- One platform covers inbound calls, outbound calling, SMS, and web chat with shared context across channels.
- Concrete compliance posture: ISO/IEC 27001:2022, HIPAA with a BAA, GDPR, SOC 2 Type 1, and 256-bit encryption.
- No setup fee, monthly billing, immediate cancellation, and spam or unconnected calls are not billed.
- Published performance claims of 98.7% intent accuracy and 842 ms average response time.
Cons
- Unit pricing is difficult to forecast: calls bill in 3-minute increments and unused units do not roll over between cycles.
- One plan covers a single agent at a single location, so multi-location businesses are pushed to custom Enterprise pricing.
- Outbound calling is excluded by default on Pay As You Go and has to be switched on by support.
FAQ About Newo
Newo Pricing
Pay As You Go starts at $0 per month with 50 free units, AI Receptionist is $299 per month with 200 units, and Enterprise is custom, with all tiers billed monthly and no setup fee.
Check official pricingPay As You Go
50 free units granted once per new account, then $1.75 per additional unit, with no payment method required to start.
AI Receptionist
200 units per month, additional units at $1.50, outbound calling included, and an effective rate about 14% lower per unit.
Enterprise
Organization-level pricing for multi-location and high-volume operations, adding white-label, Director Mode, and custom reporting.
Newo Alternatives
Famulor
Famulor is an AI voice agent platform from Germany for inbound and outbound calling. Agents answer calls, book calendar slots, run outbound campaigns and follow up on WhatsApp, email and SMS from one knowledge base. A no-code flow builder, 10,000+ voices and 120 languages sit on EU-hosted, GDPR-ready infrastructure, with pay-as-you-go pricing from $0.16 per minute. Numbers in 23 countries.
Giga
Giga is an enterprise AI agent platform for customer support. Its agents resolve complex issues across chat, voice and email, act inside your own tools, and improve against the KPI you set. Deployment takes weeks rather than quarters, and buyers start with a contact-sales pilot. DoorDash runs it at scale with a 90%+ Did We Resolve rate.
Beside
Beside combines an AI receptionist, business phone line, scheduling, CRM, review management, website builder, and ads management into one agent for local service businesses. It learns your trade, drafts each next move for approval, then executes: after-hours calls get answered, leads get chased by text and email, jobs land on the calendar, and reviews get replies in your voice. Paid plans start at $99 monthly.