HelloRep
HelloRep, branded REP AI, is an agentic commerce platform for ecommerce brands on Shopify, Salesforce Commerce Cloud, and WooCommerce. It monitors behavioural signals on your storefront, opens contextual conversations with hesitant shoppers, guides product discovery, resolves order and returns questions, and syncs conversations to Klaviyo, Gorgias, Zendesk, and 175+ integrations. Plans start at $49 per month after a 14-day free trial.
What is HelloRep?
HelloRep, branded REP AI on its website, is an AI agentic commerce platform for ecommerce brands, built by Rep AI Technologies Inc. Rep AI calls itself the number one commerce-trained AI agent for sales and support: one AI brain, trained on your brand and powered by proprietary behavioural AI, that drives sales, resolves support, and takes action across every channel.
The platform watches hundreds of behavioural signals on a storefront, including product comparisons, search queries, repeated browsing, hesitation, exit risk, and abandoned carts, and starts a contextual conversation when intent shifts. From there it answers questions, narrows products through conversation, compares options, presents checkout-ready product cards, and handles upsell, downsell, and abandoned cart rescue inside the chat. Product page widgets put the same AI beside each item with suggested questions and answers based on the product being viewed.
Support runs on the same brain. Rep AI automates order status and WISMO questions, returns and exchanges, cancellations and address changes, subscription edits, and email replies, then escalates complex issues to humans with full context inside connected tools such as Gorgias or Zendesk. A beta AI-native helpdesk adds a unified inbox with triage, AI draft replies, macros and tags, and Shopify order data.
Conversations become structured data. The Insights side surfaces unanswered shopper questions, drop-off reasons, hesitation patterns, competitor mentions, and objection tracking, and syncs segmentation signals to Klaviyo for campaign optimisation. Sales analytics, support analytics, and a conversations dashboard make up the data suite.
Delivery is multi-channel: fast-loading website chat, full-page, and search widgets, plus AI for email, Instagram, Facebook, TikTok, and WhatsApp, with an omni-channel beta. Rep AI lists 175+ integrations, among them Shopify, WooCommerce, Salesforce Commerce Cloud, Klaviyo, Gorgias, Zendesk, Postscript, Yotpo, and Attentive, and it says going live is a six-click integration that its own team handles. Marketing figures quoted on the site include a 10-30% lift in conversion rate, a 16%+ lift in average order value, and a 50-70% reduction in support tickets, backed by a 5x ROI money-back guarantee and a 14-day free trial with no credit card required. The company is also explicit about the problem it is selling against: brands run a chat tool, a helpdesk, an email platform, a personalization layer, an analytics dashboard, and a recommendation engine, and Rep AI's pitch is that it collapses those six tools into one agentic operating system with a single tone of voice. The about page traces the product from its founding by Yoav and Shauli in 2021, first brands live on Shopify in 2022, expansion to Salesforce Commerce Cloud and WooCommerce with 1,000+ brands in production by 2024, and the unification of engage, resolve, and recommend into one agentic OS in 2026.
HelloRep Core Features
Behavioural intent detection
monitors hundreds of storefront signals such as comparisons, searches, repeated browsing, hesitation, and exit risk, then engages at the moment that changes the outcome.
Guided product discovery
conversational search that understands natural language, narrows products dynamically, compares options, and presents checkout-ready product cards inside the chat.
On-page product intelligence
fast-loading product page widgets with suggested questions and dynamic answers tailored to the item being viewed.
Automated sales skills
proactive product approach, complementary product recommendations, upsell and downsell, out-of-stock alternatives, and abandoned cart rescue.
Automated support
order status and WISMO, returns and exchanges, cancellations and address changes, subscription edits, and AI email replies, with human handoff that keeps the full conversation.
AI-native helpdesk and unified inbox
chat, email, and social tickets in one inbox with smart triage, AI draft replies, routing rules and automations, macros, tags, and Shopify order data.
Shopper insight and marketing signals
unanswered question alerts, drop-off and hesitation analysis, competitor mentions, objection tracking, and Klaviyo sync for conversation-based segmentation.
Multi-channel delivery with 175+ integrations
website widgets plus email, Instagram, Facebook, TikTok, and WhatsApp, connected to Shopify, WooCommerce, Salesforce Commerce Cloud, Klaviyo, Gorgias, and Zendesk.
Who is HelloRep for?
HelloRep is built for ecommerce brands that want their storefront and support channels to sell and resolve on their own. The site names its audience directly: growth-focused Shopify, Salesforce Commerce Cloud, and WooCommerce brands, plus the roles that own the shopper experience, which it splits into marketer, head of CX, head of ecommerce, founder, and head of AI pages. The clearest fit is a direct-to-consumer brand with real traffic and a real ticket queue. Rep AI's proof points come from exactly that profile: health and wellness brands such as NutraBio and Ascent Nutrition, apparel and accessories brands such as VIBAe, Satya Jewelry, Cabana Life, and Charlie B Collection, homewares like Vertical Spice, automotive retailer K2 Industries, and entertainment brand Heavys. Rep AI says 1,000+ brands run on it across Shopify, Salesforce, and WooCommerce. Pricing signals the audience too, because plans are sized by monthly website sessions instead of by seats. The slider runs from 3K sessions to 500K, with an Enterprise tier above that. Smaller stores can start on the AI Support Agent at $49 per month, brands chasing conversion rate and average order value add the AI Sales Agent, and brands that want one brain across sales and support take AI Concierge. Agencies and CX service providers are a separate segment: Rep AI runs a partners program and an ambassadors program, every agency partner gives clients access to REP Inbox at no extra charge, and its CreateCX case study describes customer experience teams reselling Rep AI. Teams already on Gorgias or Zendesk are targeted head-on, because the AI Helpdesk is positioned as a like-for-like replacement at roughly 25% less. Rep AI is a weaker fit for non-commerce software businesses, for stores with too little traffic to reach the entry session tier, and for teams unwilling to let an AI act on orders, returns, and subscriptions rather than only answer questions. Unlimited seats and multi-language support are included on every plan, so large and international support teams are not charged extra. Two of the site's own tools are aimed at the same buyers before they commit: a free ROI calculator and a simulator that runs a real Shopify catalog, both offered without a sales call. Enterprise buyers on 500K+ sessions are handled separately with custom training, SLA guarantees, SSO, and volume pricing.
HelloRep Use Cases
Engage hesitant shoppers with a proactive conversation before they abandon the storefront.
Guide product discovery by narrowing options through natural language chat instead of static filters.
Automate order status, returns, and cancellation questions to cut inbound support tickets.
Recommend complementary products and upgrades inside the chat to lift average order value.
Rescue abandoned carts with contextual follow-up conversations on site, email, or WhatsApp.
Route conversations to human agents in Gorgias or Zendesk with the full transcript attached.
Turn shopper questions into insight on drop-off reasons, missing information, and competitor mentions.
Sync conversation-based segments to Klaviyo to sharpen retention and campaign targeting.
HelloRep Pros and Cons
Pros
- One platform replaces several point tools: sales, support, helpdesk, insights, and marketing signals run on a single AI brain trained on your brand.
- Engagement is proactive and behavioural rather than reactive, so the AI starts the conversation instead of waiting for a shopper to open a chat.
- Pricing scales with monthly website sessions rather than seats, and every plan includes unlimited seats, multi-language support, and a 14-day free trial with no credit card required.
- Setup is advertised as a six-click integration handled by Rep AI's own team, and the AI Helpdesk is positioned at roughly 25% below a comparable Gorgias tier.
- The 5x ROI money-back guarantee and month-to-month billing with no annual commitment lower the risk of switching.
Cons
- There is no free tier: the advertised starting prices of $49, $99, and $118 per month apply at the lowest session tier, while the pricing page quotes $250, $578, and $726 per month at 80,000 sessions.
- Plans are metered by monthly website sessions with a 10K product catalog limit, so higher-traffic stores pay substantially more and Enterprise pricing is quote only.
- Several capabilities are still labelled beta, and the channels add-on, AI Helpdesk, Expert Zone tools, Deep Research, and Virtual Try-On all cost extra on top of a base plan.
FAQ About HelloRep
HelloRep Pricing
Rep AI is paid with a 14-day free trial on every plan, no credit card required and no annual commitment. Three base plans are sold by monthly website sessions: AI Support Agent from $49/month, AI Sales Agent from $99/month, and AI Concierge from $118/month; at the 80,000-session tier shown on the pricing page these are $250, $578, and $726 per month, with Concierge bundling support at a 41% saving. Above 500K sessions pricing is custom. Extras include AI for Email, Social & WhatsApp from $68/month (or $0.75 per AI-resolved conversation), AI Helpdesk at $20/agent/month on top of a ticket tier, Expert Zone add-ons at +$200 each, and Deep Research and Virtual Try-On at 10% of the Concierge price. Yearly billing saves 20%.
Check official pricingAI Support Agent
Starting price for brands focused on reducing ticket volume; $250/month at the 80,000-session tier. Includes order status and WISMO, returns and exchanges, cancel and modify orders, AI answering emails, subscription edits, support analytics, a unified inbox across chat, email, and social, AI ticket summaries, human handoff with full context, and self-led onboarding.
AI Sales Agent
Starting price for brands focused on conversion rate and average order value; $578/month at the 80,000-session tier. Includes AI drop-off detection, proactive product approach, product recommendations and search, upsell and abandoned cart rescue, sales analytics and insights, 20+ integrations, and full onboarding.
AI Concierge
Most popular plan, bundling sales and support on one AI brain; $726/month at the 80,000-session tier (listed at $828) and a 41% saving on support. Adds a unified AI brain across all channels, priority onboarding and support, an assigned customer success manager, AI CX recommendations, and the Klaviyo and Gorgias native integrations.
AI for Email, Social & WhatsApp
Add-on that extends the same AI brain beyond the website to email, Instagram, Facebook, TikTok, and WhatsApp. Priced from $68/month or $0.75 per AI-resolved conversation, with per-channel tone of voice, FAQ answers, returns and refunds, order and subscription edits, dynamic discounts, and product recommendations.
AI Helpdesk
Add-on for paying Sales, Support, or Concierge customers, positioned 25% below Gorgias. Ticket tiers run from $8/month for 50 tickets to $675/month for 5,000 tickets, plus $20 per agent per month and $0.30 per extra ticket, with AI-native triage, AI draft replies, Shopify order data, macros, and analytics.
Enterprise
For stores running 500K+ sessions a month, with custom AI training, SLA guarantees, SSO and advanced security, custom integrations, volume discounts, and an assigned customer success manager. Deep Research and Virtual Try-On add-ons are also available on the Concierge plan at 10% of the plan price each.
HelloRep Alternatives
Fuse AI
Fuse AI combines a large B2B contact database with AI research agents, buying-signal monitoring, and multi-channel outreach in one workspace. Teams can search for prospects, enrich records across dozens of data providers, watch target accounts for intent, and run email, LinkedIn, and phone sequences. It is aimed at revenue teams that want less tool switching and more consistent outbound execution.
Lessie AI
Lessie AI is an AI people search engine that turns a plain-English description into a ranked list of real people. It searches 100+ live sources such as LinkedIn, X, YouTube, TikTok and GitHub, scores each contact for fit and reachability, unlocks email or phone contacts on demand, and runs personalized outreach campaigns from one workspace.
Explee
Explee is a 24/7 AI sales agent for B2B teams. Enter your website and its agents research your market, sharpen your ICP, find high-intent prospects from 105M+ companies and 536M+ people, write personalized cold emails, and follow up to book demos. It runs outreach from pre-warmed inboxes with no SDRs or email infrastructure required.