Chatbase
Chatbase is an AI customer support platform for building AI agents trained on your own documentation, help center and website. Agents resolve tickets across website chat, email, phone, WhatsApp, Slack, Messenger and Instagram, take real actions like refunds and order lookups, and hand off to humans through a built-in helpdesk. Plans start free, with paid tiers from $40 per month.
What is Chatbase?
Chatbase is an AI agent platform for customer experience, built by Chatbase Inc. It lets a business build conversational AI agents trained on its own content, then deploy them across chat, email, voice and messaging channels. You connect data sources such as website pages, documents, Notion pages, Q&A pairs and past tickets, write the agent's role, procedures and guardrails in plain language, and attach actions so it can look up orders, issue refunds or call your APIs.
One agent covers three jobs around the clock: support (resolving complex queries across live chat, email, phone and Slack), sales (engaging prospects and steering conversations toward purchase), and product guidance (explaining products in an on-brand voice). The pitch is that a single agent replaces the fragmented stack of tools businesses use for support, sales assistance and product education.
A widget embeds the agent on your website, in-product, on a help page or in a side panel, and the same agent answers inbound email, handles inbound calls over voice and telephony, and replies in WhatsApp, Slack, Messenger and Instagram. Deployment is one click, so you build once and publish everywhere.
A built-in helpdesk lets humans and the agent work from the same conversation, so an escalation arrives with an AI summary and the full transcript attached, and agents also plug into Zendesk, Freshdesk, Gorgias, Help Scout, Intercom, Zoho Desk, HubSpot and Salesforce. Analytics cover conversation logs, topics, sentiment and resolution metrics, while a playground lets teams test models and settings before going live. Procedures are written in plain language and followed step by step with actions built in, and widgets let agents reply with interactive components such as an order tracker rather than text alone. Backstage acts as the control room for inspecting and improving the agent.
The platform is SOC 2 Type II and GDPR compliant, offers HIPAA on Enterprise, and states that customer data is never used to train AI models. Chatbase reports more than 10,000 businesses using it, from startups to large enterprises across technology, retail, e-commerce, education, healthcare, banking and hospitality.
Chatbase Core Features
No-code agent builder
define a role, write procedures and set guardrails without engineering work.
Train on your own content
website crawling, file uploads, Notion, plain text and Q&A pairs.
Omnichannel deployment
website widget, email, voice and telephony, WhatsApp, Slack, Messenger and Instagram.
Actions and integrations
refunds, order lookups and API calls, plus Stripe, Shopify and helpdesk connections.
Built-in helpdesk
agent and humans share one conversation, with AI summaries and full transcripts on handoff.
Analytics and Backstage
conversation logs, topics, sentiment, resolution metrics and a control room to debug the agent.
Playground and model choice
test settings and swap between advanced OpenAI, Anthropic, Gemini, DeepSeek and other models.
Enterprise controls
SSO, custom roles, white-labeling, audit logs, SLAs and a HIPAA Business Associate Agreement.
Who is Chatbase for?
Chatbase is aimed at the people who own customer experience: support leaders, CX managers, founders and the small ops teams who are told to deflect tickets, cut response times and keep quality steady without adding headcount. The clearest fit is a growing SaaS, ecommerce or services business with a real help center and a ticket queue that never empties. Those teams already have the raw material an agent needs (docs, policies, macros, past conversations) and they feel the cost of every repetitive password reset, order status question and sizing enquiry. Ecommerce and retail teams use Chatbase so shoppers get sizing, shipping and returns answered instantly, and so the agent can reach into Shopify, Stripe or a helpdesk to act rather than just talk. Technology companies embed an identity-verified agent inside the product, on docs and in Slack, so users get help where they already are instead of filing a ticket. Travel, hospitality and financial services teams pick it up for the same reason: guests and customers ask around the clock, and lost cards or booking changes cannot wait on hold. Customer support and CX leads running a helpdesk like Zendesk, Freshdesk, Gorgias, Intercom or HubSpot are a second core audience. Chatbase plugs into those tools and adds a helpdesk of its own, so agents and humans can work the same conversation, with escalations carrying an AI summary and the full transcript. Support operations managers, knowledge managers and conversation designers use the builder to write procedures, set guardrails, test scenarios and review sentiment and resolution metrics week to week. It also suits founders and small teams with no engineering capacity, because the whole build is no-code and can be live in minutes from a docs upload. Agencies and consultants who deploy chatbots for clients fit too, since every workspace holds its own agents, sources and branding. Enterprise buyers land on the same product for SSO, white-labeling, audit logs, SLAs and HIPAA eligibility. It is a weaker fit for teams that need only a simple FAQ widget with no automation, or that cannot supply clean, current documentation for the agent to learn from.
Chatbase Use Cases
Answer customer questions on your website with an agent trained on your docs and policies.
Deflect repetitive support tickets so a small team can focus on higher-value work.
Handle inbound support email automatically, reading, drafting and resolving around the clock.
Let customers call and get instant answers over voice with natural conversational responses.
Resolve order, refund and account issues by letting the agent act in Stripe, Shopify or your APIs.
Escalate hard cases to humans in Zendesk, Freshdesk, Intercom or the built-in helpdesk.
Give shoppers sizing, shipping and returns answers so they keep moving toward checkout.
Run an internal knowledge agent in Slack that answers team questions from your own content.
Chatbase Pros and Cons
Pros
- Turns existing documentation into a working agent fast, with a no-code builder that the site says takes minutes rather than sprints.
- Covers support, sales and product guidance from one agent, deployed across chat, email, voice and messaging rather than a single widget.
- Hands off to humans properly: the built-in helpdesk and helpdesk integrations pass an AI summary and the full transcript with each escalation.
- A genuine free tier plus a 7-day trial on paid plans makes it cheap to test before committing, and yearly billing saves 20%.
Cons
- The free plan is very limited at 50 message credits per month, and agents are deleted after 14 days of inactivity.
- Prices climb quickly by support standards: $40, $150 and $500 per month, and removing the Chatbase branding costs an extra $99 per month.
- Voice, telephony, API access and most helpdesk integrations are locked behind the $150 Standard plan or above, so the entry tiers are narrow.
FAQ About Chatbase
Chatbase Pricing
Chatbase is freemium: a Free plan at $0 with 50 message credits per month, Hobby at $40, Standard at $150 and Pro at $500 per month, plus custom Enterprise pricing; yearly billing saves 20%, and add-ons cover extra credits, extra agents and branding removal.
Check official pricingFree
Limited access to models, 50 message credits per month and 1 member. AI agents are deleted after 14 days of inactivity.
Hobby
Everything in Free plus access to advanced models, 700 message credits per month, 2 members, integrations, basic analytics and attachments. 7-day trial.
Standard
Everything in Hobby plus 4,000 message credits, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, personalization, auto-resync and advanced integrations such as Stripe and Zendesk. 7-day trial.
Pro
Everything in Standard plus 15,000 message credits, 5 members, advanced analytics, sources suggestions and tickets as a source. 7-day trial.
Enterprise
Everything in Pro plus higher limits, flexible billing, custom roles and permissions, SSO, white-labeling, audit logs, priority support, a success manager, SLAs and HIPAA eligibility. Contact sales.
Chatbase Alternatives
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SpicyChat AI
SpicyChat AI hosts a large library of community-made characters for text roleplay, spanning romance, fantasy, horror, and anime scenarios with NSFW content allowed. Chat free in a queue-based system, create personas, lorebooks, and your own bots, or pay for faster generation, longer memory, and advanced models like SpicyXL. Niche tags number in the hundreds, and an Android app handles mobile chat.
Liberty AI
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