Cliniva
Cliniva is an AI-powered medical receptionist for Australian healthcare practices. It handles inbound patient calls around the clock, books appointments directly into practice software, registers new patients, and provides real-time analytics. Built with Australian Privacy Principles in mind and integrated with Best Practice and Nookal, it lets reception staff focus on patient care while add-ons handle billing capture and bulk-bill compliance.
What is Cliniva?
Cliniva is an AI-powered medical receptionist designed for Australian healthcare practices, taking over the repetitive work of answering patient calls, booking appointments, and registering new patients. The AI receptionist answers inbound calls 24 hours a day, seven days a week, in a natural Australian accent, so practices never miss an inquiry during after-hours, lunch breaks, or busy periods. It books appointments directly into practice software such as Best Practice and Nookal, registers new patients and collects their information automatically, and provides real-time analytics that track calls, appointments, and new patient volume. Because healthcare data is sensitive, Cliniva is built to be compliant with Australian Privacy Principles and healthcare regulations. The platform goes beyond basic reception work with switchable add-ons: MBS Plus surfaces applicable Medicare items in the appointment book before the consult and automates MyMedicare flagging, the Finance Pack adds a revenue dashboard, practice analytics, and smart debt recovery via automated SMS and AI calls, and the Bulk Bill Compliance Pack captures patient consent for bulk-billed services from 1 July 2026, sending a secure consent link by text, storing signed forms with two-year retention, and chasing non-responders automatically. Every add-on can be switched on from the Cliniva dashboard and includes a free trial. The service is positioned for Australian practices of any size, from solo GPs to larger clinics, that want to protect and grow revenue without adding admin staff. Setup is described as taking minutes: create an account, choose a plan, configure the AI receptionist's voice and practice details, and connect the practice management system. The platform also handles the full patient call journey: the AI answers, listens for the reason of the call, checks availability, books or reschedules appointments, and captures patient details for registration, all inside the practice's existing workflow. Cliniva's dashboard shows call transcripts, appointment outcomes, and new patient counts so staff can audit what the AI handled and step in when needed. Because every add-on runs from the same dashboard, practices can add billing capture, revenue analytics, and compliance features progressively without changing reception tools.
Cliniva Core Features
24/7 Call Answering
Handles every patient call around the clock so inquiries are never missed after hours or during busy periods
Smart Appointment Booking
Books appointments directly into practice software like Best Practice and Nookal
New Patient Registration
Automatically registers new patients and collects their information during calls
Human-Like Conversations
Natural Australian accent with warm, professional interactions for a comfortable patient experience
Real-Time Analytics
Tracks calls, appointments, and new patients with detailed insights in the dashboard
MBS Plus
Surfaces applicable MBS items before consults and automates MyMedicare flagging with one-click registration forms
Finance Pack
Revenue dashboard, practice analytics, and smart debt recovery via automated SMS and AI calls
Bulk Bill Compliance Pack
Captures patient consent for bulk-billed services with texted consent links and two-year storage
Who is Cliniva for?
Cliniva is built for Australian healthcare practices that rely on phone calls to manage appointments and patient intake. General practices and medical clinics use it to keep the phone answered at all times, booking appointments and registering new patients without tying up reception staff. Solo GPs and small practices benefit most because a single AI receptionist covers after-hours and busy periods that a human team cannot staff. Practice managers use the real-time analytics and Finance Pack to track calls, appointments, billing trends, and practitioner workload, and to recover unpaid balances automatically. Reception teams are freed from repetitive call handling so they can focus on in-person patient care and complex queries. Allied health practices, dental clinics, and other providers using Best Practice or Nookal can connect their practice management system and go live quickly. Billing and compliance staff benefit from MBS Plus and the Bulk Bill Compliance Pack, which prepare practices for the 1 July 2026 Medicare consent rules with minimal admin. Practices that currently miss after-hours calls or lose inquiries during busy periods are the primary target, since Cliniva converts those missed calls into booked appointments and registered patients. Healthcare receptionists who currently split their time between phones and walk-in patients use Cliniva to reclaim hours for in-person care. Clinic owners evaluating automation for the first time benefit from the 30-day free trial, and multi-location practices can standardize phone handling across sites with the same AI voice and booking rules.
Cliniva Use Cases
Answer after-hours patient calls for a general practice without extra staffing
Book appointments directly into Best Practice during peak hours
Register new patients automatically while reception staff help walk-ins
Recover unpaid balances with automated SMS and AI call reminders
Prepare for 1 July 2026 bulk-bill consent rules with automated consent capture
Track billing trends and practitioner workload across the practice
Cliniva Pros and Cons
Pros
- 24/7 coverage converts missed calls into booked appointments
- Native integrations with Best Practice and Nookal reduce setup friction
- Privacy-focused design aligned with Australian Privacy Principles
- Add-ons address billing capture and compliance, not just call answering
Cons
- Pricing is listed in AUD and varies by practice size and plan
- AI handling of complex or sensitive patient conversations may still require human escalation
- Targeted primarily at Australian practices using specific practice management systems
FAQ About Cliniva
Cliniva Pricing
30-day free trial; paid practice plans range from $149 to $499 AUD/month per the site's published offer. No setup fees, cancel anytime.
Check official pricingPractice Plan (from)
Entry-level AI receptionist plan; 30-day free trial, no setup fees
Practice Plan (up to)
Higher-tier plans with full reception coverage and add-on packs